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Cathleen's avatar

In fairness to banks, my husband works at one and there are a lot of scams happening in Italy, and its amazing how people fall for them. So the tellers are told when a person wants to withdraw/wire transfer a certain amount of $, they are required to ask what it is for and that it's not a fraud. A few months ago, a colleague of his, asked a woman (not elderly) why she was wiring €10k to someone else's acct. and she said she needed it to purchase a car. The teller asked, "Are you sure it's not a fraud?" And the woman empathically said, it's for a car purchase. A few weeks later, she came back to the bank with a lawyer saying she is suing the bank for not warning her. What happened was a person had her cell number and name (I think they are getting this from shops that ask for your phone number and then they sell it, so the scammer knows the name, number and bank), and called her pretending to be the police telling her that there was an attempted electronic theft from her accct and that she must withdraw her money and wire it to the police and then she'd be told when to pick up her money (anyone who would do this is an idiot). But because the teller asked if it was fraud and she signed a form saying it was for a car purchase, she has no case against the bank.

Another time an elderly couple wanted to wire transfer €10k to their daughter who needed the money. The teller asked to see the text message from the daughter, the number was from a foreign country and not the daugther's number and the elderly couple was so thankful.

From another bank "Bank employee foils 15 thousand euro scam. An emblematic case: 60-year-old was about to be tricked by a fake policeman. https://notiziaoggi.it/fuori-zona/limpiegato-della-banca-sventa-una-truffa-da-15mila-euro/

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Barbara Charis's avatar

Thanks for this interesting situation which occurred at your bank. I will be careful the way I answer the questions, I receive next time I have to withdraw money. I have been asked previously a couple of the questions mentioned.. Vernon Coleman is right. The tellers have no right to ask people the questions they ask in order to withdraw their own money.

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