Everything below is true. These paragraphs are taken from my book `Their Terrifying Plan’ which is available via the bookshop on www.vernoncoleman.com
From `Their Terrifying Plan’
I recently tried to take some of my money out of my account and was shut in a room and interrogated like a criminal before eventually, and rather begrudgingly, being given an envelope containing the cash I’d asked for.
Even moving from one account to another has become fiendishly bewildering and time consuming.
I was standing in a bank the other day trying to move money from one account to another. I was moving my money from one of my own accounts to another of my own accounts. I don’t know if you’ve tried doing this recently but it gets harder by the week. You need to produce a driving licence or passport, of course. (Heaven help you if you don’t have one or the other, or preferably both.) And you need your bank card. And, depending upon the mental state of the cashier, you may need a utility bill, a tax form and a council tax demand. You may soon need a note from your mother.
And, of course, they now have a veritable litany of questions to fire at you. ‘Has anyone asked you to make this transaction?’ ‘Are you under pressure to do this?’ And so on and so on. They pretend the questions are to protect us but only the naïve and dim-witted believe that. These stupid questions are devised by very wicked people to delay the whole procedure and to force us all to bank online.
One of the daftest questions is this one: ‘Is anyone waiting outside for you?’
Standing next to me, at the neighbouring window, stood a little old lady well, in her nineties. She too was trying to move money from one account to another so that she could pay a bill.
‘Is anyone waiting outside for you?’ asked the bank clerk.
‘Oh yes,’ said the little old lady naively. ‘My friend brought me.’
The clerk looked as pleased as if she’d won the lottery. ‘Oh, well I can’t help you then,’ she said with a big smile and a sense of satisfaction you could have bottled.
The little old lady didn’t understand. ‘But my neighbour had to bring me,’ she explained. ‘I’m 93. I had to give up my driving licence.’
The poor woman didn’t understand that logic and honesty are no longer relevant.
‘But your neighbour might have put you under pressure to make this transaction,’ said the clerk, brim full of sanctimonious, self-righteous, box-ticking obedience.
‘My neighbour?’ said the old lady. ‘Why would she do anything nasty to me? I’ve known her for nearly 50 years.’ She looked around, bewildered. ‘I’ve been banking here for years. Doesn’t anyone recognise me?’
‘That doesn’t matter,’ said the clerk, her joy now slightly diluted by exasperation. ‘I can’t help you if you have someone waiting for you. Those are the rules.’ And then she added the killer. ‘It’s for your protection.’
And so the old lady, puzzled and confused, tottered out of the bank and back to her neighbour’s car.
I swear that happened. And I’m not surprised.
Morons (of whom there are many these days) claim, as they have been told, that the inquisition is for our benefit. That’s yet another lie. The banks want to force us online. And, as a side effect, they want to absolve themselves from blame when they screw up (which they do on a regular basis).
Bank staff seem to have been indoctrinated by the same people who indoctrinated NHS staff, train drivers, civil servants, teachers, council employees and just about everyone else in this increasingly miserable and oppressive world of ours.
Taking cash out of your own account has become an exercise in patience and determination.
On another occasion, I went into a branch of my bank wanting to take out some money – a little more than the machine would allow me to withdraw. I had bills to pay and I wanted to buy some presents.
‘Are you going to take this money home and keep it there?’ asked the clerk.
I thought this was an incredibly stupid question. The woman was a stranger and she had my address on a screen in front of her. She wanted to know if I was going to take money home and keep it there to be stolen. What an idiot. So I was a little cautious. As any sensible person would, I said ‘No’.
‘So, why do you want this money?’ asked the impertinent bank clerk.
‘To buy sweets,’ I replied. It has been my standard reply to this question for years.
Bang. I could tell from her eyes that the metaphorical shutters had come down.
You can’t make light-hearted comments any more.
The clerk looked at her screen as if it were telling her something.
‘Your request has been blocked,’ said the clerk.
In full sight of other customers I was ushered into a room and the door was closed.
And I was interrogated. I felt like a criminal. Most people would, I think, have found it a humiliating and embarrassing encounter.
Phone calls were made. I was instructed to answer questions put to me on the telephone. (I couldn’t understand the questioner’s accent and so I needed a translator.) To check my identity I was asked for my date of birth (a piece of information that is about as secret as Prince Harry’s level of affection for his brother).
And eventually, after what seemed like several hours of interrogation, I was, with ill-grace and no apology, given the amount of money I had requested.
It wasn’t a loan I was asking for. It was my money.
(As an aside, a week later we had to call a drains expert in to deal with a drain which had been blocked by tree roots. The man dealing with our drains told me, in precise detail, about my experience at the bank. He even knew the precise amount of money I’d tried to take out of the bank. Banks may pretend to care about their customers but there are, it seems, no longer any rules about confidentiality.)
And it is, of course, all part of the scheme to force us to bank online – ready for the digital currency they have ready for us.
Your bank hates you. They want to turn you into nothing more than numbers on a computer.
And the staff of banks everywhere are, I fear, too stupid to realise that as soon as the digital currency is here, managed entirely online, then they will all be surplus to requirements. Every last one of them will be joining the dole queue – where they will stay forever, surviving on their Universal Basic Income and living in a small cardboard walled flat designed by someone who usually designs dog kennels.
NOTE
This essay is taken from Vernon Coleman’s book `Their Terrifying Plan’. To purchase a copy please CLICK HERE
Copyright Vernon Coleman January 2025
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In fairness to banks, my husband works at one and there are a lot of scams happening in Italy, and its amazing how people fall for them. So the tellers are told when a person wants to withdraw/wire transfer a certain amount of $, they are required to ask what it is for and that it's not a fraud. A few months ago, a colleague of his, asked a woman (not elderly) why she was wiring €10k to someone else's acct. and she said she needed it to purchase a car. The teller asked, "Are you sure it's not a fraud?" And the woman empathically said, it's for a car purchase. A few weeks later, she came back to the bank with a lawyer saying she is suing the bank for not warning her. What happened was a person had her cell number and name (I think they are getting this from shops that ask for your phone number and then they sell it, so the scammer knows the name, number and bank), and called her pretending to be the police telling her that there was an attempted electronic theft from her accct and that she must withdraw her money and wire it to the police and then she'd be told when to pick up her money (anyone who would do this is an idiot). But because the teller asked if it was fraud and she signed a form saying it was for a car purchase, she has no case against the bank.
Another time an elderly couple wanted to wire transfer €10k to their daughter who needed the money. The teller asked to see the text message from the daughter, the number was from a foreign country and not the daugther's number and the elderly couple was so thankful.
From another bank "Bank employee foils 15 thousand euro scam. An emblematic case: 60-year-old was about to be tricked by a fake policeman. https://notiziaoggi.it/fuori-zona/limpiegato-della-banca-sventa-una-truffa-da-15mila-euro/
Thanks for this interesting situation which occurred at your bank. I will be careful the way I answer the questions, I receive next time I have to withdraw money. I have been asked previously a couple of the questions mentioned.. Vernon Coleman is right. The tellers have no right to ask people the questions they ask in order to withdraw their own money.